Warranty Information

Please register your products using our Register Your Warranty form. This ensures the manufacturers warranty is applied to your product and you can enjoy your outdoor cooking equipment, worry free, for many years to come!

Navigate to the relevant manufacturer below to find information on their warranties.

 

Camp Chef

Camp Chef No-Hassle Limited Warranty

Here at Camp Chef we stand by our products, quality controls, and take pride in our customer service. Because of this, your new Camp Chef product comes with a No-Hassle Limited Warranty. For Hassle-Free warranty service, be sure to register your products. We warrant that our products will be free from defects in all materials and workmanship (excluding paint and finish) for the Warranty Coverage Period described. This warranty is extended only to the original consumer purchaser. During the Warranty Coverage Period, we will (at our sole option) replace any defective part or product covered by this warranty when provided with proof of purchase. The replacement will be without charge.

Required Maintenance:
Clean your product after each use to maintain its finish and prolong its lifespan. Wipe away all grease and ashes. Keep metal products free of moisture, salts, acids and harsh fluctuations in temperature. Product paint and other finishes are not covered by this warranty. The exterior finish of the product will wear down over time. For these reasons, the limited warranties do not cover rust or oxidation.

 

Woodwind Pellet Grills

Warranty Periods and Coverage

 Warranty Period Components Coverage
3 Year Body, Hopper Body, Lid, Legs, Bottom Shelf, Grates Will not rust through
1 Year Fan, Auger Motor, Hot Rod, Pellet Sensor, Controller, Lights, Casters, Wheels, Thermometer, Drip Tray, Heat deflector, Burners, Regulators, Valves, Electrodes, Gaskets, Probes, All other parts Material and Manufacturing defects

 

Sidekick

Warranty Periods and Coverage

 Warranty Period Components Coverage
3 Year Regulator, Valve Material and Manufacturing Defects 
3 Year Body, Burner, Manifold, Griddle Will not rust through
1 Year All other parts Material and Manufacturing defects

 

All Cooking Systems

Warranty Periods and Coverage

 Warranty Period Components Coverage
1 Year All Parts Material and Manufacturing defects

 

All Flat Top Grills

Warranty Periods and Coverage

 Warranty Period Components Coverage
1 Year All Parts Material and Manufacturing defects

 

All Other Items and Accessories

Warranty Periods and Coverage

 Warranty Period Components Coverage
1 Year All Parts Material and Manufacturing defects

 

 

Fontana Forni

Wood Fired Ovens

Fontana Forni wood fired ovens have a 2 year warranty on the oven dome and on all the other parts included within the manufacture of the oven, for any production defect.

Warranty Exceptions

Warranty is considered void in the following circumstances:

  • Damages caused by misuse or negligence
  • Damages caused by the transporter if these damages are not highlighted in the bill of lading at the receiving of the oven
  • The oven has not been assembled, installed or used properly
  • The oven is damaged in any way, both voluntarily or involuntarily
  • The oven is altered or tampered with. Any modifications made by unauthorised personnel will void the factory warranty.
  • Combustible material other than wood was used to light fires in the oven.
  • Damage to the oven resulting from the use of chemical products inside or outside the oven.
  • MICRO-VEINS, CRACKS OR BREAKS IN THE OVEN FLOOR ARE INTRINSIC CHARACTERISTICS OF THE REFRACTORY MATERIAL ITSELF, SO NO WARRANTY IS DUE
  • The oven has not been used in a commercial environment or for commercial gain


Gas Fired Ovens

Fontana Forni gas fired ovens have a 2 year warranty on the gas burner, oven dome and on all the other parts included within the manufacture of oven, for any production defect.

Warranty Exceptions

Warranty is considered void in the following circumstances:

  • Damages caused by misuse or negligence
  • Damages caused by the transporter if these damages are not highlighted in the bill of lading at the receiving of the oven
  • The oven has not been assembled, installed or used properly
  • The oven is damaged in any way, both voluntarily or involuntarily
  • The oven is altered or tampered with. Any modifications made by unauthorised personnel will void the factory warranty.
  • Combustible material other than wood was used to light fires in the oven.
  • Damage to the oven resulting from the use of chemical products inside or outside the oven.
  • MICRO-VEINS, CRACKS OR BREAKS IN THE OVEN FLOOR ARE INTRINSIC CHARACTERISTICS OF THE REFRACTORY MATERIAL ITSELF, SO NO WARRANTY IS DUE
  • The oven has not been used in a commercial environment or for commercial gain

 

Crossray

For ‘Crossray’ barbecues, the additional warranty period applies for 2 years from the date of purchase. If a manufacturing defect covered by the additional warranty becomes apparent within this period of 2 years then Crossray guarantee that the defective component will be replaced or repaired at no charge.

Subject to the below exclusions to the additional warranty offers:

  • 2 year guarantee against damage to stainless steel components from rust-through
  • 2 year guarantee against rust-through for parts finished in enamel
  • 2 year guarantee against rust-through for coated parts

All rights under the additional warranty become null and void if:

  • The product is not assembled and installed in accordance with the instructions
  • The product is used improperly
  • Scratches, dents, damage, discolouration etc. occur due to heat and aggressive cleansing agents
  • The product is used for commercial purposes and / or is rented out
  • The product suffers damage from the forces of nature
  • Burn spots occur due to improper maintenance and / or cleaning of the grill (for example due to grease / fat remaining behind and burning)
  • The gas hose is not properly installed; if no leak test is performed as shown in Instruction manual
  • The grill has been converted for use with natural gas; unless factory built or converted by Thermofilm or converted by an authorised person where the conversion kit has been supplied by Thermofilm Products.
  • Damage is caused by a third party

The following are excluded from the additional warranty:

  • Ignition batteries becoming flat due to normal use.
  • Peeling / separation of the coating as a result of grease / fat being burned in
  • Peeling / separation of the paint / enamel and coating
  • Light rust such as flash-rust
  • Normal wear and tear resulting from usage
  • Faults which do not noticeably affect the operation or value of the appliance
All warranty coverage excludes grill paint loss or rusting (except rust-through) which are either expendable parts that can wear out from normal use in less than 2 years, or are conditions that can be the result of normal use, accident or improper installation or maintenance.

 

Halmo Grills

Aluminium Castings - 15 Years
Steel Lid - 10 Years
Stainless Steel Ring Burners - 10 Years
Stainless Steel Main Burner - 10 Years
Porcelain Enamelled Cast Iron Cooking Grids - 5 Years
Ceramic Infrared Burners (Excluding Screen) - 5 Years
All Other Parts - 2 Years


Halmo Grills Warranty Terms & Conditions

Halmo Grills warrants its Grills against manufacturing defects to the original purchaser only and is subject to the following conditions and limitations:

  • This warranty is non-transferable.
  • This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty. Discoloration to plastic parts from chemical cleaners or UV exposure is not covered by this warranty.
  • This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discolouring by heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, nor any components used in the installation of the product.
  • Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided.
  • All parts replaced under the Limited Two-Year Warranty Policy are subject to a single claim.
  • Any damages to the product due to weather damage, hail, rough handling, environment (incl. seaside), damaging chemicals or cleaners will not be the responsibility of HALMO GRILLS.
  • The warranty is not valid if the product is not assembled, stored or serviced appropriately.
  • HALMO GRILLS will not be responsible for the installation, labour or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.
  • Notwithstanding any provision contained in this Limited Two-Year Warranty, HALMO GRILLS’s responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
  • HALMO GRILLS neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
  • HALMO GRILLS will not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation.
  • The sales reference or invoice will be required together with a serial number and a model number when making any warranty claims from HALMO GRILLS.
  • HALMO GRILLS reserves the right to have its representative inspect any product or part prior to honouring any warranty claim.
  • HALMO GRILLS shall not be liable for any transportation charges or labour costs.

 

Sunstone Grills

LIMITED LIFETIME WARRANTY – Warranted to be free from operational defects including burn-through of material when subjected to normal domestic use.

  • Cast Stainless Steel Burners
  • Brass Side Burner Burners
  • Roasting Hoods
  • Stainless Steel Cooking Grids
  • Barbecue Fireboxes
  • Outdoor Kitchen Components – Doors, Drawers, Storage, Bar Stations, Accessories (Excluding Rod Handles, Peg Legs, Kickplates & Trim Kit Panels)

Excludes discolouration, surface pitting, minor surface rust/oxidisation and atmospheric pollutant contamination which are normal during regular use.

 

LIMITED FIVE YEAR WARRANTY – Warranted to be free from operational defects including burn-through of material when subjected to normal domestic use.

  • Flame Tamers
  • Heat Shields
Excludes discolouration, surface pitting, minor surface rust/oxidisation and atmospheric pollutant contamination which are normal during regular use.


LIMITED TWO YEAR WARRANTY – Warranted to be free from operational defects and workmanship defects for a period of 2 years.

  • Igniters
  • Control Knobs
  • Control Valves
  • Tubing
  • Rotisserie Motor
  • Light Assembly
  • Cover and All Other Components and Accessories
  • Rod Handles
  • Peg Legs
  • Kick Plates and Trim Kit Panels
  • Grill Handles
  • Thermometers
  • Hand Cranks
  • Lift Assemblies and All Other Moving Parts


We strongly recommend you use a cover for your SUNSTONE grill. These can be purchased directly from us or our dealers. In the event that the grill is not kept covered, the above warranty will not apply.

Conditions and Limitations

Buschbeck UK Ltd warrants SUNSTONE products, provided that the purchase was made through an authorised SUNSTONE U.K. dealer and is subject to these Conditions and Limitations
Our SUNSTONE warranty applies only to the original purchaser and may not be transferred from owner to owner.
A copy of the original purchase invoice from the supplying dealer is required in addition to the serial number (for grills and side burners) when making any warranty claims. Warranty claims made without proof of purchase cannot be supported.
Our SUNSTONE warranty is in lieu of all other warranties expressed or implied and all other obligations or liabilities related to the sale or use of its products
Buschbeck UK Ltd shall not be not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty.
Our Sunstone warranty applies only to products installed for residential use. Products used in rental or commercial applications are excluded from this warranty.

Buschbeck UK Ltd shall not be responsible for and shall not pay for the following:

  • Damage or repair due to service by an unauthorised service provider or use of unauthorised parts.
  • Damage caused by accidents, abuse, alteration, misuse, lack of maintenance, grease fires, discolouration of plastic parts from chemical cleaners, grease or UV exposure, installation that is not in accordance with the instructions in the User Manual and all local and national building and fire codes
  • Damages caused by over heating, flame failures caused by environmental conditions (like strong winds) or incorrect ventilation.
  • Shipping and handling costs, export duties or installation cost.
  • The cost of service calls to diagnose a technical issue, removal or re-installation cost.
  • Cost of any inconvenience, personal injury or property damage due to improper use or product failure.

If deterioration of a part occurs to a degree of non-performance (rusted through or burnt through) within the warranty, a replacement part will be provided.
Buschbeck UK Ltd reserves the right to have its representative inspect of any product or part, before honouring any warranty claim

Service and Warranty Claim Procedure

If you require to claim under this warranty, require service or parts for your SUNSTONE products, please contact your SUNSTONE dealer or send us an email for info@sunstoneoutdoorkitchens.co.uk
Please have your model number, serial number (for grills and side burners) and proof of purchase available for any warranty claim

 

 

Outdoor Chef

The guarantee is valid from the date of purchase and is granted in the following cases, provided that there is no exclusion:

  • 12 years on stainless steel burners*
  • 12 years on all stainless steel parts*
  • 12 years on die-cast aluminium parts*
  • 12 years on stainless steel grills*
  • 12 years on ceramic burner*
  • 5 years on the enamelled ball (lower part and lid)*
  • 5 years on the enamelled cast iron grate*
  • Enamel defects only before first use
  • 2 years on all remaining manufacturing/material defects


*applies only to rusting/burning through for the Davos models, Arosa, Lugano Evo, Dualchef; from the 6th to the 12th year 50% discount on spare parts costs for the enamelled ball / cast iron grid (excluding transport costs)

Unevenness that is irrelevant to the function of the product, differences in the colour of the enamel or minor flaws such as production-related contact points on the lower edge of the lid or on the suspension are not considered defects. Reasonable technical and design deviations from the information in brochures, catalogues and written documents, as well as model, construction and material changes in the course of technical progress and further development also do not represent a defect in the performance or the product and therefore do not justify a guarantee case.

In the event of a justified warranty claim, OUTDOORCHEF will decide at its own discretion whether the damaged or defective parts will be repaired or replaced, or the product as a whole will be replaced. In the event of an exchange, OUTDOORCHEF is entitled, at its own discretion, to offer the customer a comparable model from OUTDOORCHEF, e.g. for a successor model. Insofar as the functionality of the product is not impaired by a defect, the customer can also be offered appropriate financial compensation instead of repair or exchange/replacement.

In any case, the guarantee is limited to the value of the purchase price of the product purchased by the customer.


Exclusion of guarantee

The guarantee is excluded in the following cases:

  • Consumables, such as lamps, batteries, packaging, etc. (for example, but not an exhaustive list)
  • Defects, defects and deterioration in condition caused by accident, misuse, non-observance of the operating instructions, failure to tighten the screw connection hose & regulator to the grill including leak test, non-compliance and/or the warning notices
  • Grease fire
  • Environmental influences and extreme weather conditions/acts of God (hail, lightning strikes, hurricanes, earthquakes, tsunamis, storm surges, tornadoes, severe storms, acid rain and others)
  • Exposure to salty air and/or chlorine sources such as swimming pools and hot tubs
  • Improper modification
  • Misappropriation
  • Vandalism
  • Incorrect assembly
  • Carelessness
  • Lack of maintenance of the product/non-performance of regular maintenance
  • Contamination and damage caused by insects or spiders (e.g. burner tubes)
  • Damage caused by rodents or martens (hoses and other parts)
  • Damage due to wear and tear
  • Normal wear and tear when used as intended, especially on general wear and tear parts such as funnels, flame roofs, burners, thermometers, ignition and battery, electrode, ignition cable, gas hose, gas pressure regulator, heating element, reflector, aluminium protective foil, grill or charcoal grate and tray, kindling grid as well as the drip tray and charcoal tray
  • Scratches
  • Dents
  • Paint damage
  • Coatings
  • Corrosion and superficial rusting
  • Discoloration from exposure to heat
  • Damage caused by abrasive and chemical cleaning agents
  • Chipping and damage to porcelain-coated parts and components (unless the defect can be proven to have existed prior to first use)
  • Defects and/or damage caused by interventions or repairs by service technicians not authorized by OUTDOORCHEF or by the installation of spare parts from other manufacturers
  • Defects and/or damage that occurred during transport to the buyer, unless the transport was arranged by the guarantor
  • Defects and/or damage due to wear and tear in the case of professional use for commercial purposes (e.g. use in hotels or restaurants)


The guarantee cases and exclusions of liability mentioned in this guarantee agreement are final. OUTDOORCHEF is under no circumstances obliged to provide any warranty, guarantee or liability that goes beyond this guarantee agreement, apart from any existing legal claims of the customer in the event of a material defect.